Return Policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return*. (*based on the date it was delivered on your tracking link)

Unless returned under our 30-Day Satisfaction Guarantee below, items must be unopened, sealed, and in their original resalable condition to be eligible for a return. As Hangaritas is a consumable product, we are unable to accept opened pouches outside of the Satisfaction Guarantee. Once a return is approved, your item must be posted back to us within 14 days of approval (as evidenced by the postmark or carrier collection date); returns posted after this window may be refused.

30-Day Satisfaction Guarantee (First-Time Customers Only)

We want you to love Hangaritas. If you're trying us for the first time and it's not for you, we'll make it right. However, to keep this guarantee fair for everyone and to avoid misuse, the following conditions apply:

• This guarantee is available to first-time customers only and applies to your first order. It is limited to one claim per customer, household, and delivery address, which we may verify at our reasonable discretion using order history.
• The guarantee covers one (1) 20-pack pouch of Hangaritas per customer, regardless of the number of units purchased in your first order. If your first order contained two or more pouches, the guarantee applies to a single pouch only; any additional pouches may be returned under our standard return conditions above (unopened and sealed).
• To be eligible, any pouch being returned must contain a minimum of 17 sachets (no more than 3 sachets may have been used).
• If you ordered multiple units as part of your first order, please note that our guarantee is intended for customers who are trying the product for the first time. We strongly encourage new customers to start with a single unit before purchasing in larger quantities. Returns of multi-unit orders are accepted, however a handling fee of £3.50 per additional unit may be deducted from your refund to cover processing and restocking costs.
• All returned items must be in their original packaging.

To start a return, contact us at support@hangaritas.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. We reserve the right to refuse returns that do not meet the conditions set out in this policy.

Shipping Costs & Returns

• Original shipping fees are non-refundable. Where a shipping charge was paid at checkout, this covers the fulfilment and carriage of your order and will not be included in any refund issued under this policy.
• Orders with free shipping: Where your order qualified for free shipping, the cost of carriage was absorbed by us at the point of dispatch. Accordingly, we reserve the right to deduct £3.50 from your refund to cover the outbound shipping costs incurred in fulfilling your order.
• Return postage is the responsibility of the customer, unless the item is faulty, damaged, or incorrect. We recommend using a tracked service and retaining proof of postage, as we cannot be held responsible for returns lost in transit.

These deductions apply to returns made under our voluntary 30-Day Satisfaction Guarantee and standard returns. They do not affect your statutory rights (see below).

Damages and Issues

Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. To help us resolve your claim quickly, please include clear photographs of the product and its packaging in your email. Where an item is confirmed as faulty, damaged, or incorrectly supplied, no shipping deductions or fees will apply and we will cover the cost of the return. Reporting an issue outside this window does not affect your statutory rights in respect of faulty goods, but late claims may be more difficult for us to verify with our courier.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Cancellations made under this statutory right will be refunded in accordance with applicable consumer law, including any standard delivery charges paid; the shipping deductions and handling fees described above do not apply to statutory cancellations. Return postage remains the responsibility of the customer.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5 business days, less any applicable deductions set out in this policy (including non-refundable shipping fees or, for orders that qualified for free shipping, the £3.50 outbound shipping deduction). Refunds are calculated on the amount actually paid for the returned item(s), after any discounts, promotional codes, or offers applied at checkout. Refunds are issued to the original payment method only. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we've approved your return, please contact us at support@hangaritas.com.

Nothing in this policy affects your statutory rights as a consumer.